Our powerful workflow tools dramatically streamline processes and reduce errors, giving you more time for priority tasks. We focus on optimizing even the most advanced environments. With uses across the board from sales to customer support and human resources to network management, our workflow optimization tools streamline inefficient processes and operations with reliable, repeatable automation.

Our solutions enable you to reduce costs while orchestrating high-level, strategic initiatives involving multiple departments, systems and applications. Document processes as you go by attaching files, photos, maps, contracts and more. Learn More

Our solutions give you access to all of the information you need to provide excellent customer experiences. Details about services, payments, orders, trouble tickets and other relevant information are easily accessible. We also make it easy and efficient to change services, analyze trends, and conduct marketing and sales activities. Our flexible reporting, search filters and data export options help you leverage the power of your data to accomplish business and operational tasks and maximize revenue for your company.

Standard and customized bill formats are available, with on-bill marketing options. Bill fulfillment is handled through our third-party vendor or you can have rendered invoices sent to you for distribution. Learn More

Our modules for managing plant records and automated provisioning are operational support programs that can interface with network devices, allowing you to provision services on the network, determine next available assignment, audit network equipment, update network topography and perform testing and troubleshooting.

You can activate, add and change features within a workflow process. Automatic flow-through provisioning allows you to provision services without the need for multiple touch points. Learn More

Our highly experienced team of communications industry professionals help you use our solutions to enhance your processes and boost productivity. We provide analysis of your specific requirements and tailor the implementation of our solutions to best suit your needs. UDP can help in the following areas:

  • Process consulting
  • Requirements analysis
  • Database optimization review
  • Project management
  • Billing services
  • Lockbox service

Learn More

UDP offers a world class Accounting and Enterprise Resource Planning (ERP) solution based on Microsoft Dynamics® SL. We added proprietary modules, which were written within the Microsoft Dynamics application to address the specific needs of telecommunications companies.

With data integrity in mind, UDP integrated the Accounting/ERP tools with our B/OSS solution suite, allowing separate departments to share databases, virtually eliminating the need for dual data entry. The combined solution provides everything you need from General Ledger to Job Costing to Continuing Property Records with SOX & Part 32 compliance. Learn More

UDP’s solution suite also provides the following services:

  • Access Billing – CABS and FABS
  • Third party solution integration
  • Wholesale billing
  • Mediation and rating

Learn More


Ask An Expert