SOLUTIONS

Our app is designed for rural carriers so that I&R techs can open, view and close service orders and trouble tickets while in the field. From viewing customer phone numbers to obtaining customer signatures and viewing equipment to updating geocoded service info, your techs are empowered to provide superior customer experiences.

  • Equipment and Plant Information
  • Sort and View Service Orders
  • Map Orders
  • View Special Details
  • Obtain the Customer’s Signature
  • Sync with Real-Time Notifications

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Easily reschedule jobs to different days or times, or reassign jobs to a different tech. It’s really as simple as clicking, dragging, and dropping. You actually visualize schedules to see who’s free – who’s not – and where techs are on the map to make the most efficient decisions for you and your customers. Techs receive emailed notifications of changes and, coupled with our mobile app, we immediately alert your techs to schedule changes with push notifications that pop up on their phones.

Your team will love working within a platform that makes sense. We don’t just visualize and plot jobs and technicians but allow for role-based permissions and tech-based specialities (e.g., Fiber vs. DSL vs. Voice) so that dispatch and customer service teams can easily coordinate orders and tickets. Coupled with our mobile app your techs get real-time updates on their smartphone or tablet.  Learn More

Our powerful workflow tools dramatically streamline processes and reduce errors, giving you more time for priority tasks. We focus on optimizing even the most advanced environments. With uses across the board from sales to customer support and human resources to network management, our workflow optimization tools streamline inefficient processes and operations with reliable, repeatable automation.

Our solutions enable you to reduce costs while orchestrating high-level, strategic initiatives involving multiple departments, systems and applications. Document processes as you go by attaching files, photos, maps, contracts and more. Learn More

Our solutions give you access to all of the information you need to provide excellent customer experiences. Details about services, payments, orders, trouble tickets and other relevant information are easily accessible. We also make it easy and efficient to change services, analyze trends, and conduct marketing and sales activities. Our flexible reporting, search filters and data export options help you leverage the power of your data to accomplish business and operational tasks and maximize revenue for your company.

Standard and customized bill formats are available, with on-bill marketing options. Bill fulfillment is handled through our third-party vendor or you can have rendered invoices sent to you for distribution. Learn More

Our modules for managing plant records and automated provisioning are operational support programs that can interface with network devices, allowing you to provision services on the network, determine next available assignment, audit network equipment, update network topography and perform testing and troubleshooting.

You can activate, add and change features within a workflow process. Automatic flow-through provisioning allows you to provision services without the need for multiple touch points. Learn More

Our highly experienced team of communications industry professionals help you use our solutions to enhance your processes and boost productivity. We provide analysis of your specific requirements and tailor the implementation of our solutions to best suit your needs. UDP can help in the following areas:

  • Process consulting
  • Requirements analysis
  • Database optimization review
  • Project management
  • Billing services
  • Lockbox service

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UDP offers a world class Accounting and Enterprise Resource Planning (ERP) solution based on Microsoft Dynamics® SL. We added proprietary modules, which were written within the Microsoft Dynamics application to address the specific needs of telecommunications companies.

With data integrity in mind, UDP integrated the Accounting/ERP tools with our B/OSS solution suite, allowing separate departments to share databases, virtually eliminating the need for dual data entry. The combined solution provides everything you need from General Ledger to Job Costing to Continuing Property Records with SOX & Part 32 compliance. Learn More

UDP’s solution suite also provides the following services:

  • Access Billing – CABS and FABS
  • Third party solution integration
  • Wholesale billing
  • Mediation and rating

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