UDP’s COMET Tech mobile app improves your Customer Experience by giving your install and repair team access to critical information about a subscriber’s service. Pertinent data is seamlessly shared across UDP’s B/OSS solutions. Your techs in the field can conveniently work service orders and trouble tickets from their mobile device. COMET Tech displays subscriber [...]
The recent hiring of a former power user of our solutions is a reflection of UDP’s commitment to providing outstanding service to our customers. The strategic addition of this employee with significant user experience broadens our capabilities in this very important area. Emma Pinalez serves as UDP’s Senior Director of Customer Operations. With more [...]
UDP’s datacenter processes over 2.5 billion messages monthly and hosts over 45 Terabytes of primary storage
Employing modern x86-based virtualization techniques (VMware vSphere4.x) technology, UDP is positioned to scale out as needed.
In 2010, UDP developed new products and completed successful customer trials for NAVIGATOR Accounting Tools and a time-saving integration and business process management tool for COMET users
NAVIGATOR Accounting Tools provide ERP functionality based on Microsoft Dynamics® SL, with modules developed by UDP for the telecom industry and unique requirements for FCC Part 32 compliance including continuing property record (CPR) management. The business process management tool allows trouble tickets and work orders to be electronically displayed on web-enabled mobile devices. The enabling integration [...]
In 2002, the COMET® End User Billing system replaced SOMS, providing a graphical user interface built using the Oracle Internet Developer Suite
Since then, the functionality of COMET End User Billing has continued to grow and new application development is ongoing. New releases are rolled out to UDP’s entire customer base. Each release includes new features and capabilities that were identified by users and included in the product road map by UDP.
The Telecommunications Act of 1996 fostered competition among companies that used the same underlying technology to provide service
With the implementation of the Telecommunications Act of 1996, UDP began offering billing services to competitive local exchange carriers (CLECs). Recognizing that the Telecom Act would likely spur development of small competing companies, UDP modified its SOMS system to support a hosted model called Virtual Service Order Management System (VSOMS), which operated from the San [...]
In 1990, message processing services were initiated to provide data processing solutions for NECA’s Billing and Collection platform (NECA Services, Inc.)
In 2005, NECA Services, Inc. changed its name to Solix Inc. UDP continues to support the needs of the more than 850 Solix member companies. The METEOR Data Exchange and Analysis platform handles Solix transactions.
In the late 1980’s, UDP ported its SOMS and CABS applications from the Datapoint hardware to a DEC MicroVAX platform
This Digital Equipment Corporation system had a 32-bit processing architecture, employed complex instruction set computer processors (CISC) and ran on an OpenVMS operating system. The change was made to provide enhanced performance and a more modern tool set for UDP's customers. When DEC stepped into the 64-bit computing space in 1991, UDP took advantage of [...]
The divestiture resulted in the need for inter-carrier compensation. UDP became a provider of carrier access billing services (CABS) and began generating bills to charge inter-exchange carriers for originating and terminating access to local telecommunications networks. This service has evolved into what is now Access Billing.