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The COMET End User Billing solution helps Communications Service Providers (CSPs) interact with customers more accurately, efficiently and professionally. It is an Internet-based application and powerful relational database for end user customer information.
CSPs can improve the success of targeted marketing campaigns; sell voice, data, and video services;
automatically provision ordered services; link to plant records; process service orders and trouble
tickets; bill electronically; process payments; and generate invoices, using COMET End User Billing for
OSS & BSS. This is a tool to build customer loyalty, improve customer care, optimize marketing opportunities
and increase sales.
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Improve the Success of
Targeted Marketing Campaigns
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• Create proactive inbound and outbound marketing campaigns
• Target existing subscribers and prospects in Consumer and Business segments
• Deliver compelling marketing communications using bill messages and inserts
• Identify which services a customer currently has, using COMET End User Billing as the
single customer database
• Mine data for upsell and cross-sell opportunities
• Gain valuable relationship insight by tracking customer interactions
• Simplify sales contacts using pop-up windows to prompt sales offers
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Sell Voice, Data and Video
Services and Service Bundles
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• Manage customer account information from a single, easy to use interface
• Find customer data easily with a tabbed approach
• Create service bundles easily and bill accurately
• Summarize all customer transactions across services at a master account level
• Present a single bill converging all service types
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Automatically Provision
Service Orders
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• Provision multiple services including voice, data and video
• Suspend and reinstate services in real time based on Service Order activity
• Activate and deactivate features in real time based on Service Order activity
• Reduce duplicate entry and manual steps since the ordering system connects
directly to switches for automated provisioning
• Synchronize customer database and switch database using audit capability
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• Track and maintain records of outside plant information
• Associate plant information with actual customer services that ride upon it
• Or, integrate the customer database with third party plant software systems via
Application Program Interfaces (APIs)
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Automate Service Order and
Trouble Ticket Workflow
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• Deliver Service Order and Trouble Tickets electronically to web-enabled mobile devices;
including iPhone®, iPad® and Blackberry®
• Coordinate across departments with real time information flow between CSRs and field
operations staff
• Implement the COSMOS module to streamline performance and improve efficiency by
integrating multiple systems and applying automation to business processes
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Electronic Bill Presentment
and Payment
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• Offer customers convenience of viewing and paying bills online
• Receive and apply payments quicker via multiple electronic payment options
• Allow customers to view and download their call records
• Reduce statement printing and postage costs, be “Green” and save
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Flexible Payment
Processing Options
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• Electronic payments
• Check by phone
• Credit card
• Recurring payments from credit card or bank draft
• eCheck
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• Manage the timing and frequency of bill cycles
• Accuracy ensured with bill verification
• Present bills to customers in multiple formats
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Track and Analyze
Information
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• View historical financial and regulatory information with more than 250 pre-defined reports
• Pre-defined library refined with years of experience and input
• Tracks most commonly requested metrics including Service Order, Trouble Ticket, Payment,
Billing, Administrative Control, Accounting and more
• Perform in-house report writing with EXPLORER Reporting solutions
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• Avoid capital investment and pay for the service as a predictable operating expense
• Benefit from UDP’s data center operations
• Worry free maintenance and upgrades
• Use employee headcount for core business operations and customer service
• Stay current and use new feature functionality in latest software releases
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• Automatically generate transaction files for the General Ledger using flexible integration with
multiple accounting systems, including UDP’s NAVIGATOR Accounting Tools solution, with
Part 32 Compliant Enterprise Resource Planning (ERP)
• Integrate the customer database with other software solutions via APIs
COMET End User Billing is based on UDP’s proprietary, hosted application and can
interface with other systems via APIs. CSPs can be confident that COMET End User
Billing will meet current, anticipated, and emerging telecom billing requirements
without the need for costly investments in hardware, software and maintenance.
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