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The UDP Approach
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With more than 45 years in business, UDP has a proven approach; a track record of customer satisfaction, extensive knowledge, and industry experience.
The telecommunications and information technology industries have both undergone significant transformation over the years. UDP has remained committed to serving its customers, employing a measured, judicious approach to evaluating and assimilating new technologies. The company originated as a telephone company spin-off, created to share core competencies in back office operations, end user billing and data processing with other telephone companies with similar needs. This allowed telephone companies to stay focused on running their networks and business offices, and to benefit from the efficiencies of new technology without the costly investment.
Today, UDP’s customers are focused on new challenges – investing in broadband deployment, fiber buildouts and selling new services – making UDP’s value proposition as an outsourced back office engine even more relevant. UDP continues to identify and integrate current information technologies to automate selling, ordering, provisioning, ticketing, reporting, billing and accounting processes, as well as hosting end user customer databases. UDP’s customers continue to benefit from the efficiencies of new technology without the costly investment.
UDP is committed to helping Communications Service Providers (CSPs) increase
revenue from sales of new services, acquisition of new customers and billing for
every dollar earned. UDP helps CSPs maintain high standards of professionalism
while saving money by streamlining back office operations and reducing
customer churn.
UDP fosters collaborative innovation. UDP’s CSP customers are typically not competitors to one another. As a result, UDP is able to scale solution enhancements and process improvements with mainstream appeal that are conceived for one CSP, and make them available to all of its CSP customers. UDP’s product development roadmaps are customer-driven. This allows CSPs that are aggressively transforming their businesses to directly influence UDP’s product plans to quickly meet changing business models and processes. CSPs that have taken a more conservative approach benefit from the telecom billing experience of their industry peers.
UDP’s approach is to fulfill CSPs’ needs for integrated customer care, billing, provisioning, accounting, business process and database design and management, as an extension of the CSP’s core business, and to deliver functionality and processes aligned directly with the collective requirements of the CSPs.
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