Senior Director of Customer Operations
Emma leads our dedicated customer operations team. As a former user of UDP’s solutions, she has a unique understanding of the customer perspective and is committed to exceeding client expectations.
She is a highly motivated telecommunications professional with more than 30 years of diverse industry experience and strong leadership skills. She began her career with Southwestern Bell (now AT&T) working in network administration and engineering, leading network design projects.
Following AT&T, Emma joined Nortel, where she worked in engineering, marketing and order operations in both the domestic and international arenas. With extensive product knowledge, project management skills and astute business sense, she was a subject matter expert in multiple areas, provided technical support and leadership and was adept at identifying issues, finding solutions and training others.
Emma joined UDP in 2016, after five years as a power user of our solutions in her role in network engineering for a rural telecommunications provider.